Communication Skills for Technology Professionals
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Communication Skills for Technology Professionals   

This course is for technology professionals who recognize the need to refine their communication skills so they can be more effective in their roles and organizations. Taught through authentic industry materials, tools, examples, and case studies, the class focuses both on business communication strategies and on practice of oral and written skills. Participants will learn: - Overview of various communication channels and their appropriate use based on the goals of a message. - How communication works and where breakdowns occur. - How to tailor messages to different audiences. - How to use communication to effectively manage expectations of internal and external clients. - How to lobby for projects and sell ideas. - How to use listening and questioning skills to understand requirements and generate buy-in. - How to deliver technical information to non-technical professionals and those not intimately familiar with a topic. - How to use influencing skills to complete projects faster and build reputation. - The role of non-verbal communication and body language.


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